fbpx

DRNA Environmental Reporting Portal - Support Resources

Frequently Asked Questions

Find answers to commonly asked user questions.

Training Guides

Access and download self-study training guide.

Video Guides

Watch step by step training video guides.

Frequently Asked Questions

If you have any doubt about the correct NAICS code and description for your industrial activity please refer to the US Census Bureau database. 

The correct date format to be entered in the reporting forms is  month/day/year. Example 04/17/2020. 

Enter only numeric values in the cells defined in the excel format for reporting BTU/Hr values. These cells will accept values from 0 to 10,000,000 BTU/hr. If you have nothing to report on a specific date leave the cell blanc and the system will exclude it from the average calculation for the month.

This error message is due to an incorrect date or cell value format in the excel form. Please verify your entries or refer to training or video guides for the correct use of the excel forms.

This error message is due to an incorrect date or cell value format in the excel form. Please verify your entries or refer to training or video guides for the correct use of the excel forms.

Parameter Query Errors occur when a facility location or city field is left blank in the 410 annual form. Please make sure this field is competed correctly. Please verify your entries or refer to training or video guides for the correct use of the excel forms.

Data validation Error occur when incorrect data or values are entered into the 410 reporting form cells where BTU/Hr are expected. Enter only numeric values between 0 to 10,000,000 BTU/Hr in the cells defined for this purpose en the reporting forms.

Your edit and access priviledges will depend on the role defined when your register to the system for the first time. If you don’t have access priviledges to sections on the system or cannot access the Edit functions of some records you need to contact support@stsapps.com and request changes to your User Profile. Only system administrators can modify your user account. 

Training Guides

Before You Begin

If you are a new user read this guide before you begin to understand the requirements.

Registration & Access

How to register, validate credentials and correctly gain access to the system.

Company Profile Setup

How to correctly setup you company profile and facility(es) information before starting to use the system.

Using Reporting Forms

How to correctly use and upload the Monthly or Annual 410 Reporting Form file.

Video Guides

Registration & Access

Company Profile & Facility Setup

Using Monthly Reporting Form

Using Annual 410 Reporting Form

Contact Support

Use this form to contact support or report a problem. Please include screen shots and a detailed description of the problem.

North America

Luis Alberto Rodriguez

+1-787-214-7487

salesteam@stsapps.com

138 Winston Churchill Avenue, PMB 634
San Juan, Puerto Rico 00926

South America

Maria Eugenia Restrepo

+57-314-617-549

ventas@stsapps.com

Complejo Ruta N, Calle 67 #52-20 Piso 2 Torre A, Medellín, Antioquia, Colombia

Support Newsletter
Subscribe

Copyright © 2020 – EHS Tracker is a registered trademark of STS Software LLC. All rights reserved. Design & Powered By: Shortcode Digital Agency